FieldOne, which built its platform on top of Microsoft tools, has been available as an add-on to Dynamics CRM since March. Members of the Microsoft Dynamics Inner Circle have performed to the highest standards of excellence by delivering valuable solutions based on Microsoft technology that help customers meet their business challenges.

Microsoft is committed to providing the most comprehensive customer service offering, and this includes the best field service capabilities.

FieldOne’s Sky platform provides field-service workers with work order management, automated scheduling, asset contract, inventory and procurement management, workflow capabilities and mobile collaboration. This gives companies the ability to do things such as adjusting routing on the fly and delivering service arrival estimate times within a smaller window, which is essential for more personal customer engagement.

“Together with Dynamics Software, HSO is delivering global industry solutions that enable clients to become intelligent enterprises, powered by Microsoft Dynamics, Office365, PowerBI and Azure services such as IoT, Mobility and Machine Learning”. The FieldOne acquisition complements Redmond’s January 2014 purchase of Parature, which provides chat, knowledge management and self-service functions for improved customer service.

This recognition of the Microsoft Dynamics Inner Circle came during the Microsoft Worldwide Partner Conference (WPC) 2015, the company’s annual premier partner event, which took place this year in Orlando, Florida. Through a proven process of Discovery, Analysis, Design and Delivery, they leverage ERP, CRM, Business Intelligence, and Office Productivity technology to build, deploy, and support innovative systems in on-premise data centers or in the Cloud. Field service businesses are aggressively trying to move away from a reactive break-fix model to a predictive service based model.