Now, Samsung is effectively blaming customers for its own design flaw, by telling owners of the new Galaxy Note 5 that they’re sliding the stylus in the wrong way around.
The stylus can be inserted into a slot within the phone, but if you slide the S-Pen in the wrong way, you will likely have trouble getting it out.
But a design flaw in the new phablet can permanently damage or even stop the S-Pen stylus from functioning if it is inserted incorrectly into its slot. Failure to do so can cause the S Pen to become stuck.
S-Pen inserted backwards on the Note 4.
“We strongly recommend that our Galaxy note 5 followers follow the directions on the instruction manual to ensure that no such experience random scenario caused by introducing the S Pen upside recommend” the company said.
Visit Hardware Zone for more stories. Using force to pull out the S Pen could damage the detection mechanism, which works with an app every time the accessory is removed from its compartment, according to 9to5Google.
The new S-Pen on the Galaxy Note 5 doesn’t do that; instead, it goes in whether the correct end has been placed in or not.
With the iPhone 4, the joke was “You’re holding it wrong”.
When that causes irreversible damage to the device, that’s obviously not good. However, the Note 5 is not expected to come to the UK, with Samsung confirming at launch that for now it would be pushing the phone in other markets. We don’t have a bending issue now, but we have a stylus issue coming right along with the Samsung Galaxy Note 5. Still, Samsung may want to get out in front of this a little more, beyond just telling people to follow the instruction manual. Thus, there are bigger chances of you inserting the stylus in a wrong way and breaking it because you won’t get to know about it.
“If they lose their brand equity by pushing out these sub-standard handsets then that could be disastrous for them”.